Environmental
The Poste Italiane Group considers environmental protection as an essential element in the creation of sustainable value for people and the territory in which it operates. The Group is committed to using resources responsibly and implementing innovative solutions to minimise the negative environmental impacts of conducting its business by adopting more conscious conduct in the areas of climate change adaptation and mitigation and energy.
Environmental Highlights 2025
- The Climate Transition Plan for the logistics real estate sector has been developed, with a 2024 baseline, targeting a further 15% reduction in CO2 emissions by 2030.
- The commitment to the use of biofuels (10% HVO and 4% SAF) in the company fleet has been confirmed, thanks to agreements signed with Enilive (ENI Group) and Q8, with the shared goal of contributing to the decarbonisation of road and air transport.
- More than 2,160 buildings have been involved in the Smart Building project and over 850 photovoltaic systems were installed, totalling more than 29 MWp as 31 December 2025, with a 78% increase in self-generated electricity consumed compared to 2024.
- Over 99% of waste has been recovered and approximately 44% of bio-based materials used by the Group to manufacture products and deliver services have been sourced from recycling.
Actions, results and targets
Climate change
Results
| Objectives | Target | Area | Base year | 2025 result |
|---|---|---|---|---|
Absolute emission reductions | -15% by 2030 | Poste Italiane | 2024 | New |
Modernisation of the road fleet | Acquisition of 350 3-wheelers | Logistics | 2025 | New |
Use of low-emission fuels | Maintenance in 2026 |
Logistics |
2025 | New Utilisation of 10% of HVO |
Use of low-emission fuels | Maintaining annual utilisation |
Logistics |
2025 | New Use of 4% of SAF |
Modernisation | Replacement of at least one |
Logistics |
2025 | New A 737-400 type aircraft replaced |
Installation of charging stations | 200 charging stations | Logistics and | 2024 | 200 charging stations installed |
Development of the proximity network | >96% citizens |
Logistics |
2023 |
95% |
PuntoPoste Network Lockers | Install an additional 1,200 |
Logistics |
2025 | New 1,260 locker points |
Photovoltaics: Increase | +40GWh of renewable energy |
Real Estate |
2020 |
+35 GWh |
Introduce smart building | -17GWh of energy consumed | Real Estate | 2020 | -10.5 GWh cumulative |
Selling electricity produced |
100% of energy sold produced 100% offsetting of CO2 emissions |
Energy |
Every year | 100% of energy sold produced 100% 100% offsetting of CO2 emissions |
* It is specified that the methodology used for Scope 2 emissions considered in the reduction target is Market-Based (MB).
Actions
Metrics
| Total emissions | u.m. | 2025 | 2024 |
|---|---|---|---|
| Scope 1 Emissions | |||
| Scope 1 gross emissions | tCO2e | 151,173 | 147,342 |
| Scope 1 emissions covered by regulated emissions trading schemes | % | 29 | 32 |
| Scope 2 emissions1 | |||
| Scope 2 location-based gross emissions |
tCO2e | 93,817 | 93,329 |
| Scope 2 market-based gross emissions | 3,709 | 4,039 | |
| Scope 3 Emissions | |||
| Total Scope 3 gross indirect emissions | tCO2e | 59,038,360 | 61,279,487 |
| 1. Purchase of goods and services | 461,460 | 424,741 | |
| 2. Capital goods | 227,939 | 152,732 | |
| 3. Fuel and energy activities | 47,370 | 36,304 | |
| 4. Upstream transport | 280,504 | 258,017 | |
| 5. Waste generated by activities | 532 | 374 | |
| 6. Business trips | 6,312 | 6,350 | |
| 7. Employee commuting | 117,335 | 87,872 | |
| 11. Use of products sold | 321,783 | 191,573 | |
| 15. Capital expenditure2 | 57,575,1253 | 60,121,5244 | |
| Total emissions (location-based) | 59,283,373 | 61,520,157 | |
| Total emissions (market-based) | 59,193,242 | 61,430,868 |
| Biogenic emissions | u.m. | 2025 | 2024 |
|---|---|---|---|
| Biogenic emissions related to direct consumption of HVO and SAF | tCO2e | 2,544 | 238 |
| Biogenic emissions related to indirect consumption of HVO and SAF | 10,396 | 0 |
| Emission intensity | u.m. | 2025 | 2024 |
|---|---|---|---|
| Total emissions (market-based) | tCO2e | 59,193,242 | 61,430,868 |
| Net revenue5 | € | 13,588,000,000 | 12,927,000,000 |
| Emission intensity | tCO2e/€ (%) | 0.004356 | 0.004752 |
1. For the calculation of “Location based” Scope 2 emissions, total energy consumption relating to electricity (from renewable and non-renewable sources) and thermal energy is considered. For the calculation of “Market based” Scope 2 emissions, only consumption from non-renewable sources is considered. With reference to the instruments used, 99.6% of electricity is certified by guarantee of origin.
2. Category 15 “Investments”, calculated according to the PCAF methodology, considers emissions relating to the following asset classes: “Listed equity and corporate bonds” and “Sovereign debt”.
3. The figure calculated, with reference to the emission values of Government Bonds, is “excluding LULUCF”.
4. The figure calculated, with reference to the emission values of Government Bonds, was produced using data from the external infoprovider MSCI. The figure is based on the calculation of emission intensity, used for the purposes of the PAI (Principal Adverse Impacts) indicator, in relation to the exposure to government issuers in the investment portfolios.
5. The net revenue figure is calculated in line with IFRS 15 and IFRS 17 accounting standards (see the tables shown in paragraph 4.1 Consolidated Financial Statements in section 02. Poste Italiane’s Financial Statements at 31 December 2025).
Resource use and circular economy
Results
| Objectives | Target | Target scope | Base year | 2025 result |
|---|---|---|---|---|
| Paper reduction in logistics centres | 0.59 sheets per object (s/o) per signature (relative metric) in 2025 | Logistics | 2022 | Target achieved 0.59 sheets per object (s/o) per signature (relative metric) |
| Digitisation of waybills | Completion of the waybill digitisation project by 2026 | Post Offices | 2025 | New |
| Full Digital Project for Legal Value Postal Services | 12 million paper return postcards digitised near real time by 2026 | Post Offices | 2025 | 5 million paper return postcards digitised near real time |
| Document dematerialisation | Completion of the document dematerialisation project by 2027 | Post Offices | 2023 | Dematerialisation of a first set of forms for retail customers started |
| Reducing plastics in the business offer | Annual maintenance of packaging made of 60% recycled, recyclable and reusable material | Services | 2025 | Packaging made of 60% recycled, recyclable and reusable material was used in 2025 |
| 100% green and plastic-free packaging in retail and small business offers | Extension of the offer to all Post Offices by 2026 | Post Offices | 2025 | 4,000 Post Offices enabled |
| Increasing the number of cards made of environmentally sustainable material | 20 million eco-friendly cards by 2026 | Products | 2020 | 20.4 million |
| Increase contactless transactions | 1.9 billion annual transactions by 2026 | Services | 2022 | 1.85 billion |
| Project "Scarpa vecchia fa buon gioco" (Old shoe makes good game) | 4,000 kg of safety shoes to be collected and material to be sent for recovery and reuse by 2025 | Entire national territory | 2024 | Over 11,000 kg of shoes recovered and sent for reuse in 2025 |
5,000 kg of shoes disposed of in 2026 | Entire national territory | 2025 | New | |
| Valori Ritrovati | Management process review and renewal of memorandum of understanding by 2025 | Entire national territory | 2024 | Completed the revision of the operational management process and renewed the memorandum of understanding with Caritas and other Third Sector bodies |
| Encouraging sustainable practices and circular economy through Postalo | Increase registered users +10% by 2026; Advertisement increase +20%; by 2026 | Poste Italiane | 2025 | New |
Actions
Metrics
| Waste by type | u.m. | 2025 | 2024 | ||||
|---|---|---|---|---|---|---|---|
Waste generated | Waste recovered | Waste disposed of | Waste generated | Waste recovered | Waste disposed of | ||
| Paper/Cardboard | t | 23,050 | 22,940 | 110 | 20,347 | 20,343 | 3 |
| Plastic | 1,579 | 1,555 | 24 | 1,600 | 1,600 | 0 | |
| Wood | 16,864 | 16,791 | 73 | 14,828 | 14,824 | 4 | |
| Other | 12,301 | 12,136 | 165 | 10,454 | 10,329 | 124 | |
| Total | 53,794 | 53,422 | 372 | 47,228 | 47,096 | 131 | |
* The figures shown have been rounded off for ease of reference.
Social
Poste Italiane Group, the largest company in the country with a network of 12,659 post offices and around 123,000 employees, is aware of its contribution to promoting the principles of sustainable development as well as its significance in Italy’s economic and social landscape.
Social Highlights 2025
- The largest Group in the country, with 12,659 Post Offices (with no closures in small municipalities) and over 123,000 employees.
- Approximately 6 million training hours have been delivered during the year (48.5 million over the period 2017–2025), certified as a Top Employer for the 7th consecutive year, and recognised as a Dyslexia Friendly Company in 2025.
- POLIS Project for the country’s economic, social and territorial cohesion: interventions have been completed in 4,849 Post Offices and 160 co-working spaces. Across all Post Offices, more than 190,000 Public Administration service requests were processed (including 140,000 passports).
- Awarded the highest rating – 3 stars – in the FIA Road Safety Index, recognising the road safety performance of its operations, the protection of employees, and the promotion of sustainable mobility.
Actions, results and targets
Own workforce
Results
| Objectives | Target | Target scope | Base year | 2025 result |
|---|---|---|---|---|
| Promoting the development and updating of strategic and distinctive skills, ensuring the continuous training of all Group employees | 25 million hours of training by 2028 | Poste Italiane | 2023 | 11.9 million hours, of which about 5.9 million in 2025 |
| Campus Italia: dedicated training centres for Group employees | 5 training centres by 2028 | Poste Italiane | 2023 | Final phase for layout definition and technical project feasibility started |
| Development of an ethics-driven framework to support Artificial Intelligence | - Implementation of the Policy and identification of tools for overseeing the ethics-driven approach in AI processes by 2026 - 8 training initiatives by 2026 | Poste Italiane | 2023 | Delivered AI TALK Manifesto Policy Ethics Driven and online training course LabAI Ethics |
| Fostering the alliance between the corporate and educational worlds with new orientation opportunities for the younger generations (children of employees and students) also through the active involvement of corporate professionals | 40 editions by 2025 | Children of employees and students | 2023 | 73 editions |
| Gathering quanti-qualitative and experimental elements to redefine people management and development policies, taking into account intergenerational issues | Activation by 2026 of: 1 pilot initiative on an over-55 cluster, to test solutions aimed at improving the well-being and awareness of participants 1 awareness-raising webinar on intergenerational issues | Poste Italiane | 2023 | New |
| Strengthen nationwide caring and listening measures for employees in vulnerable and fragile situations to support their mental and motivational well-being | Nationwide activation of caring and listening services by 2025 | Poste Italiane | 2025 | Activation of the plan for mental well-being and psychological support for employees at national level |
| Promotion of Employee Resource Group (E.R.G.) activities also regarding LGBTQ+ inclusion initiatives | 2 measures/interventions carried out by 2025 | Poste Italiane | 2023 | Realisation of 5 different company measures |
| Training for Digital Accessibility and Inclusion | 1 Survey 12 Focus Groups 10 training initiatives with accessible formats/tools by 2026 | Poste Italiane | 2024 | Activity completed |
| Reduce the occupational injury frequency rate | Achieve and maintain a -2% reduction in the frequency index in the Mail, Communication and Logistics area by 2028 compared to 2024 | Poste Italiane | 2024 | The occupational injury frequency index in 2025 is at -2.74% compared to 2024 |
| Refresher training 81/08 for PCL supervisors with in-house teaching | 8 editions (max. 30 participants/edition) by 2026 | Specific targets | 2025 | New |
| PCL safe driving instructor training | 2 editions (max. 12 participants/edition) by 2026 | Specific targets | 2025 | New |
| Training campaign targeting DUPs of Post Offices that have suffered robbery and assault events in the last 3 years | 68 editions (max. 15 participants/edition) by 2027 | Specific targets | 2025 | New |
| Expanding the way user feedback on NoidiPoste app functionalities is collected | Experimental release on three functionalities of the NoidiPoste funnel app for the continuous rating survey by 2027 | Specific targets | 2025 | New |
| Activation of an orientation and first contact service for the prevention and management of incidents of harassment, violence and gender discrimination in the workplace | - Implementation of the service in cooperation with qualified external parties by 2027 - Issuing of company policy on the prevention and management of harassment by 2027 | Poste Italiane | 2025 | New |
| Development of a company policy for the work inclusion of people with disabilities | Formalising Inclusive Work Policy for Persons with Disabilities by 2026 | Poste Italiane | 2025 | New |
| Promote the adoption of a structured pathway to stimulate E.R.G. groups in the identification of innovative proposals | 5 innovative proposals by E.R.G. by 2026 | Poste Italiane | 2025 | New |
| Structuring a change plan for the progressive adoption of the new Inclusive Language Guidelines | At least 5 cultural awareness and change actions by 2027 | Poste Italiane | 2025 | New |
| Employee engagement plan for participation in people care and welfare programmes | Engagement of at least 200 Ambassadors dedicated to people care and welfare by 2027 | Poste Italiane | 2025 | New |
| Promoting the growth of the younger generation and raising awareness in parental relations | Promoting the growth of the younger generation and raising awareness in parental relations | Poste Italiane | 2025 | New |
Actions
Metrics
| Employees (Headcount) | u.m. | 2025 | 2024 |
|---|---|---|---|
| Men | N. | 58,466 | 59,037 |
| Women | N. | 65,303 | 66,060 |
| Other | N. | 0 | 0 |
| Not reported | N. | 0 | 0 |
| Total workforce | N. | 123,769 | 125,097 |
| Employees (Headcount) | u.m. | 2025 | 2024 | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Men | Women | Other | Not reported | Total | Men | Women | Other | Not reported | Total | ||
| Number of employees | N. | 58,466 | 65,303 | 0 | 0 | 123,769 | 59,037 | 66,060 | 0 | 0 | 125,097 |
| Number of permanent employees | N. | 54,271 | 62,406 | 0 | 0 | 116,677 | 52,728 | 62,068 | 0 | 0 | 114,796 |
| Number of fixed-term employees | N. | 4,195 | 2,897 | 0 | 0 | 7,092 | 6,309 | 3,992 | 0 | 0 | 10,301 |
| Number of variable-hour employees | N. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Number of full-time employees | N. | 56,251 | 59,354 | 0 | 0 | 115,605 | 55,765 | 59,382 | 0 | 0 | 115,147 |
| Number of part-time employees | N. | 2,215 | 5,949 | 0 | 0 | 8,164 | 3,272 | 6,678 | 0 | 0 | 9,950 |
| Employees | u.m. | 2025 | 2024 |
|---|---|---|---|
| Number of employees | FTE | 113,880 | 111,074 |
| Number of employee departures | FTE | 5,454 | 5,593 |
| Employee turnover rate | % | 5 | 5 |
| Non-employees (Headcount) | u.m. | 2025 | 2024 |
|---|---|---|---|
| Number of non-employees | No. | 39 | 168 |
| Coverage rate | 2025 | 2024 | ||||
|---|---|---|---|---|---|---|
Collective bargaining | Social dialogue | Collective bargaining | Social dialogue | |||
| Employees - EEA (for countries with > 50 emp. representing > 10% of total employees) | Employees - non-EEA (estimate for regions with > 50 emp. representing > 10% of total employees) | Workplace Representation (EEA only) (for countries with > 50 emp. representing > 10% of total employees) | Employees - EEA | Employees - non-EEA | Workplace Representation | |
| 0 - 19 % | n/a | n/a | n/a | n/a | n/a | n/a |
| 20 - 39 % | n/a | n/a | n/a | n/a | n/a | n/a |
| 40 - 59 % | n/a | n/a | n/a | n/a | n/a | n/a |
| 60 - 79 % | n/a | n/a | n/a | n/a | n/a | n/a |
| 80 - 100 %* | 100% | n/a | 100% | 100% | n/a | 100% |
* The figure indicated refers to personnel operating at the Italian branches of the Poste Italiane Group (personnel operating at foreign branches represent 0.05% of the total workforce).
| Employees | u.m. | 2025 | 2024 | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Men | Women | Other | Not | Total | Men | Women | Other | Not | Total | ||
| Senior management employees | N. | 167 | 54 | 0 | 0 | 221 | 165 | 47 | 0 | 0 | 212 |
| Percentage | % | 76 | 24 | 0 | 0 | 100 | 78 | 22 | 0 | 0 | 100 |
| Employees* (Headcount) | u.m. | 2025 | 2024 | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Men | Women | Other | Not | Total | Men | Women | Other | Not | Total | ||
| Executives | N. | 585 | 208 | 0 | 0 | 793 | 548 | 190 | 0 | 0 | 738 |
| age under 30 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |
| age between 30 and 50 | 154 | 76 | 0 | 0 | 230 | 149 | 73 | 0 | 0 | 222 | |
| age over 50 | 431 | 132 | 0 | 0 | 563 | 399 | 117 | 0 | 0 | 516 | |
| Middle managers | 8,481 | 7,489 | 0 | 0 | 15,970 | 8,284 | 7,405 | 0 | 0 | 15,689 | |
| age under 30 | 47 | 28 | 0 | 0 | 75 | 36 | 27 | 0 | 0 | 63 | |
| age between 30 and 50 | 4,642 | 3,859 | 0 | 0 | 8,501 | 4,450 | 3,790 | 0 | 0 | 8,240 | |
| age over 50 | 3,792 | 3,602 | 0 | 0 | 7,394 | 3,798 | 3,588 | 0 | 0 | 7,386 | |
| Operational staff | 49,400 | 57,606 | 0 | 0 | 107,006 | 50,205 | 58,465 | 0 | 0 | 108,670 | |
| age under 30 | 7,654 | 5,017 | 0 | 0 | 12,671 | 8,349 | 4,989 | 0 | 0 | 13,338 | |
| age between 30 and 50 | 25,452 | 27,064 | 0 | 0 | 52,516 | 25,425 | 27,712 | 0 | 0 | 53,137 | |
| age over 50 | 16,294 | 25,525 | 0 | 0 | 41,819 | 16,431 | 25,764 | 0 | 0 | 42,195 | |
| Total | 58,466 | 65,303 | 0 | 0 | 123,769 | 59,037 | 66,060 | 0 | 0 | 125,097 | |
* It should be noted that the workforce shown in this table corresponds to employees hired under permanent contracts, apprenticeships, fixed-term contracts and extracurricular internships.
In the current reporting year, the gender pay gap, understood as the percentage change between the average pay levels of female and male Group employees, was 2.62%1 compared to the 2024 figure of 2.07%. For the purposes of the calculation, the theoretical Gross Annual Salary was used for all Poste Italiane Group personnel employed during 2025, considering the corresponding theoretical full-time value for part-time personnel for the purposes of data comparability. The hourly wage was divided by the theoretical number of hours provided by the National Collective Bargaining Agreement2.
With reference, on the other hand, to the ratio of the annual remuneration of the highest-paid individual to the median total annual remuneration of all employees, the figure stands at 125 in 20253. The KPI “Total annual remuneration of the highest paid person in the company”, in line with the information set out in the Poste Italiane Remuneration Policy in the section on remuneration paid, prepared in line with the regulations set out in the Issuers’ Regulations (CONSOB), refers to the Poste Italiane Chief Executive Officer and includes - both with reference to the directorship and managerial position - fixed compensation, the monetary portion of the up-front and deferred variable short-term incentive (MBO) scheme and the fair value of equity compensation to which the value of fringe benefits has also been added. On the other hand, the median annual total remuneration figure for all employees was determined for the remaining staff, net of the CEO, and includes the following elements paid out during 2025: fixed remuneration including additional monthly payments, variable remuneration (MBO, Performance Bonus, Commercial and Operational Incentive), allowances (e.g. allowances for overtime work, allowances for night work, etc.) and the amount of fringe benefits. This value, in order to take into account staff joining/leaving during the year and part-time staff, was divided by the average FTE of 2025, resulting in a comparable per capita value. Observations with an FTE of zero and those with a yearly per capita value below the theoretical contractual minimum (approximately €21,500 for non-managerial staff and €80,000 for managerial staff) were excluded. Internships and project collaborations are excluded.
1. The gender pay gap, considering the fixed and variable components of remuneration for Poste Italiane Group staff stands at around 6.1%. Consideration was given to Poste Italiane Group staff who served during 2025 net of staff who received fixed and variable remuneration below the minimum rates set by the CCNL. The fix and variable components paid, to take into account staff joining/leaving during the year, part-time staff and unpaid absences, leave, accidents, were divided by the average FTE in 2025, resulting in a comparable per capita annual value. Observations with an FTE of zero and those with a yearly per capita value below the theoretical contractual minimum (approximately €21,500 for non-managerial staff and €80,000 for managerial staff) were excluded.
2. Specifically, 1,872 hours were considered (36 hours per week for 52 weeks).
3. In 2024, the figure stood at 104. The increase in the CEO pay ratio, between 2025 and 2024, is substantially attributable to the growth of the variable remuneration of Poste Italiane’s Chief Executive Officer, mainly based on financial instruments, due to the appreciation of Poste Italiane’s share value.
The Poste Italiane Group promotes the enhancement of human capital through the implementation of specific training and development initiatives aimed at the professional and cultural growth of its employees and of those involved in the Company’s activities. In this regard, it has adopted periodic review systems on an annual basis.
It should be noted that the staff involved in the annual evaluation process are permanent employees and apprenticeship employees who have worked for at least 4 months in the year of reference; with respect to the workforce in service as at 31/12/2024, flexible staff and staff who do not meet the minimum permanence of service requirement rendered in the year are therefore not subject to evaluation.
| Percentage of employees who received regular performance and career development reviews during the reporting period, by gender and employee category | u.m. | 2025 | 2024 | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Men | Women | Other | Not specified | Total | Men | Women | Other | Not specified | Total | ||
| Executives | % | 100 | 100 | 0 | 0 | 100 | 100 | 100 | 0 | 0 | 100 |
| Middle managers | 98 | 99 | 0 | 0 | 98 | 99 | 99 | 0 | 0 | 99 | |
| Operational staff | 80 | 87 | 0 | 0 | 84 | 81 | 88 | 0 | 0 | 85 | |
| Total | 83 | 88 | 0 | 0 | 86 | 84 | 89 | 0 | 0 | 86 | |
In order to promote the development of highly qualified and specialised profiles, the Group is committed to ensuring robust training programmes for its employees. In particular, an average of over 47 hours of training was guaranteed to all employees in 2025.
| Average hours of training by gender and category of employees | u.m. | 2025 | 2024 | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Men | Women | Other | Not specified | Total | Men | Women | Other | Not specified | Total | ||
| Hours of training provided to employees | N. | 43 | 51 | 0 | 0 | 47 | 43 | 52 | 0 | 0 | 48 |
| Hours of training provided to executives | 38 | 41 | 0 | 0 | 39 | 28 | 33 | 0 | 0 | 30 | |
| Hours of training provided to managers | 61 | 68 | 0 | 0 | 64 | 67 | 79 | 0 | 0 | 73 | |
| Hours of training provided to clerks | 41 | 49 | 0 | 0 | 45 | 40 | 49 | 0 | 0 | 45 | |
In line with the Group’s commitments to create a safe working environment, in accordance with the provisions of ISO 45001:2023 standards, the Group aims to minimise accidents at work by implementing all useful actions to prevent any form of accidents or occupational illness. In this respect, it should be noted that 100% of the Group’s employees are covered by the Occupational Health and Safety Management System, in line with 2024.
| u.m. | 2025 | 2024 | |||||
|---|---|---|---|---|---|---|---|
| Employees | Non-employees | Total | Employees | Non-employees | Total | ||
| Percentage of own workers covered by the health and safety system based on legal requirements | % | 100 | 99 | 100 | 100 | 46 | 95 |
| u.m. | 2025 | 2024 | |||||
|---|---|---|---|---|---|---|---|
| Employees | Non-employees | Total | Employees | Non-employees | Total | ||
| Number of fatalities due to occupational accidents*/occupational diseases | N. | 3 | 0 | 3 | 3 | 2 | 5 |
| Number of recordable occupational accidents*, excluding those leading to fatalities | 5,907 | 182 | 6,089 | 5,954 | 175 | 6,129 | |
| Rate of recordable occupational accidents** | % | 33 | 14 | 32 | 33 | 18 | 33 |
* The figure includes commuting accidents.
** Note that, following a methodological refinement, the data on the occupational accident rate for 2024 have been revised to reflect this change.
| u.m. | 2025 | 2024 | |
|---|---|---|---|
| Employees | Employees | ||
| Number of cases involving occupational diseases | N. | 3 | 2 |
| Number of days lost due to accidents at work and deaths* | 195,211 | 192,958262 | |
| Number of days lost due to occupational diseases* | 30 | 25 |
* The figure includes commuting accidents.
The total number of reported discrimination incidents to the Poste Italiane Group that were found to be valid during the reference period, including harassment, was 8266. For these reports, appropriate resolution actions were initiated by the competent functions.
In the present reporting year, net of what has already been specified with reference to reported incidents of discrimination, the Poste Italiane Group received 13267 reports from its own workers through the reporting management system (whistleblowing). In compliance with the new Legislative Decree no. 24 of 10 March 2023, by which the EU Directive 2019/1937 on “the protection of persons who report breaches of Union law” (so-called Whistleblowing discipline) was transposed into Italian law, and the ANAC Guidelines, adopted by resolution of 12 July 2023, all reports, received through the Portal in support of the whistleblowing management system, are encrypted so that it is not possible to recognise the identity of the whistleblower and distinguish which reports are made by employees. Finally, in line with 2024, no serious human rights incidents related to their own workforce were recorded during the reporting period.
Workers in the value chain
Results
| Objectives | Target | Target scope | Base year | 2025 result |
|---|---|---|---|---|
| Carrying out sustainability audits (ESG) aimed at defining, establishing and consolidating a supply relationship compliant with the Minimum Safeguards and capable of supporting the process of alignment to the Taxonomy of economic activities acquired from third parties by the Poste Italiane Group | 100% of the Group’s qualified suppliers subject to sustainability audits by 2026 | Procurement | 2022 | Carried out nationwide audits regarding the performance and management of framework agreements entered into by Poste Italiane as a result of competitive procedures subject to public contract regulations including those relating to construction and plant works. Defined action plan for 2026 |
| Evolution of the Group’s sustainable procurement model with a view to mitigating ESG risks along the supply chain, through the assessment and monitoring of the degree of sustainability of the supply chain and the definition of a roadmap in line with the evolutions of the regulatory framework and in particular the CSDD (Corporate Sustainability Due Diligence Directive) | Definition of the sustainable procurement model with a CSDD perspective by 2026 | Procurement | 2024 | Defined roadmap for initiating engagement activities of selected suppliers, including induction, listening and targeted audits |
Actions
Affected communities
Results
| Objective | Target | Target scope | Base year | 2025 result |
|---|---|---|---|---|
| Polis Project | Creation of “one-stop shops” for 6,933 Post Offices located in small municipalities by 2026 | National Territory | 2022 | Polis: 4,849 interventions completed |
| Increase the number of social initiatives supported by Poste Italiane for disadvantaged groups, with particular regard to people in vulnerable conditions and young people | Support at least 20% of social initiatives, with particular regard to disadvantaged groups, people in vulnerable conditions and young people by 2025 | National Territory | 2025 | 44% |
| Strengthen the presence across the territory through initiatives and interventions involving an increasing number of areas, generating social inclusion and economic value for communities | 10% increase, compared to 2025, in the number of Italian municipalities involved in initiatives supported by Poste Italiane | National Territory | 2025 | New |
| Education: initiatives aimed at encouraging conscious and sustainable financial choices and familiarity with the opportunities offered by digital evolution, as well as launching new dissemination strands on Sustainability and entrepreneurship topics | Initiatives/content for citizens/customers: | National Territory | 2024 | 215 initiatives/content in 2025 |
| Definition of a Corporate Accelerator with a “Hub&Spoke” model to support national entrepreneurship, also from a D&I perspective (start-ups, female entrepreneurship, etc.) | 4 initiatives by 2028 | National Territory | 2023 | Analysis of actions to support the development of entrepreneurship, the identification of local partnerships and the definition of high-impact digital initiatives |
Actions
Consumers and end-users
Results
| Objectives | Target | Target scope | Base year | 2025 result |
|---|---|---|---|---|
| Implementation of the framework to foster digital inclusion, promoting equal opportunities and ensuring fair and inclusive access for all | Implementation of the digital accessibility framework by 2025 | Vulnerable customers | 2023 |
|
| Increase customer experience | +10pp Net Promoter Score (value of Group customer experience) by 2028 | Customers | 2023 | 35.5 Net Promoter Score |
| Opening of online current accounts to facilitate accessibility to the product for all customers, especially those living in areas less served by the banking system or who have mobility problems* | 6% in 2026 | Customers | 2024 | 5% |
| Subscription of financial products (in addition to Accounts and savings books) online, also through dedicated promotions, to facilitate accessibility to the product by all customers, especially those living in areas less served by the banking system or who have mobility problems | 15% in 2026 | Customers | 2024 | 16% |
| Launch of new SCM (Mobile Consultant Specialist) zones with the introduction of a dual specialist figure (dynamic SCM/personal) to improve coverage of the most difficult-to-reach geographical areas | Implementation of more than 650 new SCM Zones by 2025 | Customers | 2024 | 696 SCM Zones realised |
| Maintaining products and services dedicated to the most vulnerable customer groups Renewal and evolution of products/services dedicated to the most vulnerable segments of the population: Young people’s mortgage, Basic Account, mortgage repayment suspension, victims of gender-based violence, voucher for minors, super smart pension deposit, free insurance on pension withdrawals | Maintaining dedicated offers for vulnerable customers by 2025 Maintaining 100% of dedicated offers for vulnerable customers by 2025 | Vulnerable customers | 2024 | Dedicated offers for vulnerable customers maintained |
| Increase the number of contracts in Ultrabroadband technology (PosteCasa Ultrafast) with paperless activation | 122,000 activations by 2026 | Customers | 2024 | 88,063 activations |
| Launch of the Virtual SIM (e-SIM) service | Commercialisation by end 2025 | Customers | 2024 | Marketed service |
| Development and deployment of digital and paperless services in energy supply | >95% paperless contracts by 2025 >40% of digital bills and/or digital payments by 2025 | Customers | 2021 | >95% paperless contracts acquired in 2025 >40% digital bills issued in 2025 |
| Development and deployment of digital and paperless services in energy supply | >95% paperless contracts by 2026 >40% of digital bills and/or digital payments by 2026 | Customers | 2025 | New |
| Performing Disaster Recovery tests to ensure the proper functioning of the ICT platform | 2 in 2025 | Customers | 2024 | During 2025, a total of 4 DR tests were carried out compared to the 2 set as a target. Each test cycle was carried out on the 4 functions/SdG BancoPosta, PostePay, BPF SGR, PosteVita |
| Performing Disaster Recovery tests to ensure the proper functioning of the ICT platform | 4 in 2026 4 in 2027 | Customers | 2025 | New |
| Group incident drills | 3 exercises in 2026 | Employees | 2023 | 2 exercises were carried out in 2025 |
| Cyber Security Programme | Involvement of at least 36,000 employees per campaign for at least 2 waves in 2026 | Employees | 2024 | In 2025, the 2 waves were carried out involving over 37,000 employees for each of them |
| Extension of the Integrated Anti-Fraud Platform (PIAF) to physical counter operations, with the aim of combating fraud and improving customer satisfaction | Release of the solution by the end of 2028 | Customers | 2024 | Completed the integration in PIAF of funds transfer flows from Post Office and consequently started the process of prevention and anti-fraud monitoring of instant and ordinary credit transfers and post giro |
| Expansion of the perimeter of the Integrated Anti-Fraud Platform (PIAF) with the aim of fraud prevention to protect customers of postal savings deposits and parcel logistics shipping services | Release of the solution by the end of 2028 | Customers | 2024 | Defined and agreed with BancoPosta the macro-requirements for the project to integrate postal savings operations into PIAF, outlining the scope of services to be monitored and identifying the consequent expected value of improving the performance of services provided on behalf of CDP |
| Full adoption of the GDPR provisions leading to the coverage of all data protection policy objectives | Annual review of all 14 compliance areas in the Privacy Review | Internal customers | 2024 | In the course of 2025, all 14 safeguards of the framework were strengthened and further improvement actions were addressed at Group level |
| AI-managed customer care | Maintaining at least 48% of managed self-care requests even with AI per single year until 2031 Maintaining at least 15-20% of AI-supported service activities per single year until 2031 | Customers | 2024 | 53.8% of managed self-care support requests even with AI 10% - AI-supported service activities |
| Automation of back office processes | 85% of back office operators supported by automated digital processes by 2026 60-65% of processes digitised by 2027 >10% of automatic volumes by 2031 | Customers | 2024 | 85% of back office operators supported by automated digital processes 60% of processes digitised 1% automatic volumes |
| Financial inclusion of specific target customers** | Launch of a new account offer for digital customers by 2027 Launch of a new service offer dedicated to the senior target group by 2027 | Customers | 2024 | In 2025, in-depth tables were set up to prepare offers on ad hoc targets |
| Launch of a new current account offer | Release of new current account offer by 2027 | Customers | 2025 | In-depth discussions are underway to restart activities. |
| Know Your Customer project, aimed at identifying customers operating on digital and physical channels and thus containing the risk of identity theft | Release of the solution by 2028 | Customers | 2025 | New |
| Antispoofing project, aimed at assessing the authenticity of customer caller numbers, to contain the risk of manipulation and deception fraud | Release of the solution by 2027 | Customers | 2025 | New |
| Acquisition in PIAF of incoming flows in order to detect and counter potential mule accounts/fraudulent clients | Release of the solution by 2028 | Customers | 2025 | New |
| Robbery risk analysis update | 1 annual review of robbery risk by 2026 | Post Offices | 2025 | New |
| Consolidating digital inclusion by ensuring fair and inclusive access to services for all | Improving the accessibility of key services by 2026 | Vulnerable customers | 2025 | New |
| Risk management system: integrate the tableau de Board with some KPIs in the ESG area, with a focus on “Social” factors, identified in line with what is represented in the Poste Italiane Group’s financial statements | 4 KPIs by 2026 | BancoPosta | 2025 | New |
| Deployment of AI systems to support customer service | 100% on AI-supported service front-end by 2031 | Customers | 2025 | New |
| Measuring Social Sustainability of Customer Service (SROI) | First SROI calculation for initiatives in scope, measure consolidation and model structuring (with operating procedure and dashboard) by December 2026 | Customers | 2025 | New |
| Recognition and selection of active cycle processes to be included in a reengineering plan | 10-15% active cycle processes by 2027 | Customers | 2025 | New |
| Automation of active cycle processes | 15-20% of users by 2028 | Customers | 2025 | New |
| Creation of a central CMS (Content Management System) platform capable of enabling the governance of digital content on the different types of devices enabled on the network (e.g. Digital Showcases, Totems, Waiting Manager) | Solution realisation by 2026 | Customers | 2025 | New |
| Purchase and installation of devices to support the Digital Signage project (Showcases, Totems, Led Wall, Digital Notice Boards) in all post offices (POLIS and NO POLIS)*** | 3,000 digital signage devices installed by 2026 | Post Offices | 2025 | New |
| Continuous updating on regulatory developments (e.g. DORA, NIS2, Quantum Computing, PSNC, eIDAS2, etc.) | 80% of the compliance perimeter (DORA, NIS2, PSNC, eIDAS2 etc.) by 2027 | Poste Italiane | 2025 | New |
| Extension of the provision of security services to new Business Units and group companies in the DORA, NIS2, PSNC perimeter | Extension of the provision of security services to 80% of the group’s Business Units and companies in the DORA, NIS2, PSNC perimeter by 2027 | Poste Italiane | 2025 | New |
| Security Lab: performing accredited verification activities | Production of at least 5 accredited reports for the purpose of maintaining regulatory compliance of the services being audited (trust services, SPID, etc.) by 2027 | Poste Italiane | 2025 | New |
| Extending the scope of risk analysis to new Business Units and Group companies | Extension of corporate cyber risk management and mitigation to 80% of Business Units and group companies by 2027 | Poste Italiane | 2025 | New |
| Accompanying a methodology for calculating the economic quantification of cyber risk to the current methodology in place | Application of the new methodology on at least one area/process (number of areas and processes on which to apply the new methodology) by 2027 | Poste Italiane | 2025 | New |
| Extending the Group’s business continuity plan management scope | Execution of at least 8 technological, organisational and institutional tests in the current year by 2027 | Poste Italiane | 2025 | New |
| ATM Cash In | Installation of 30 new ATMs for cash deposits on book and current account and for cheque deposits on the postal savings book by 2026 | Customers | 2025 | 24 ATMs installed in 2025 |
| Safety equipment and ATMs: mechatronics and TCR | Publication of management procedure by 2026 | Post Offices | 2025 | New |
| Digital request for services | 2.9% of customers using the new mode compared to potential customers by 2026 | Customers | 2025 | New |
| Digital receipts | 63% of receipts posted on the notice board compared to potential receipts (dematerialisable) by 2026 | Customers | 2025 | New |
| Digitising customers (enabling/using apps) | 1 million new customers accessing P app by 2026 | Customers | 2025 | New |
* In the 2024 Sustainability Statement, 2025 was specified as the target, which was extended to 2026.
** In the 2024 Sustainability Statement, 2026 was specified as the target, which was extended to 2027.
*** In the 2024 Sustainability Statement, the objective was presented as “Activation of a streaming platform in Polis Post Offices (Digital Signage)”.
Actions
Governance
Poste Italiane Group recognizes ethics and transparency as core values of its corporate identity, as they support the Group in conducting responsible business and managing relationships with stakeholders in a direct and transparent manner. Moreover, Poste Italiane Group integrates the principles of sustainability across all areas of operation, including the financial sector, driven by the belief that the asset management and insurance industries can contribute to the generation of long-term sustainable value through the integration of ESG factors into investment decision-making processes.
Governance Highlights 2025
- Publication of the Manifesto for the Ethical and Responsible Use of Artificial Intelligence and definition of the AI Governance model to promote and strengthen a “human-centric” approach.
- Strengthening of the Internal Control System on Sustainability Reporting (SCIIS).
- Achievement of the first UNI/PdR 159:2024 certification (Inclusive Employment of People with Disabilities), renewal of UNI ISO 30415:2021 (Diversity and Inclusion) certification, and maintenance of UNI/PdR 125:2022 (Gender Equality) certification.
- Strengthening of ESG investment policies to monitor and limit carbon emissions.
Actions, results and targets
Business conduct
Results
| Objectives | Target | Target scope | Base year | 2025 result |
|---|---|---|---|---|
| Development of the Policy for Business Conduct Management (CSRD - ESRS G1 - 2) | By 2025 | Poste Italiane | 2024 | Completed preparation of the Policy for Business Conduct Management (CSRD - ESRS G1 - 2) |
| Strengthening the Internal Control System on Sustainability Reporting through the acquisition of a data collection platform and the formalisation of regulatory procedures for internal use in a risk-based perspective | By 2027 | Poste Italiane | 2024 | Finalised first phase of the implementation of the Internal Control System for Sustainability Reporting. Adoption of the IT platform for 2027 |
| Organisation of institutional meetings to illustrate the Polis Project and propose recharging stations | 6,933 meetings by 2026 | The whole country | 2025 | New |
| ESG Supply Chain | 42.5% of competitive procurement procedures with requirements and criteria in all ESG dimensions by 2026 | Procurement | 2025 | New |
Actions
Metrics
| Communication and training on procedures and policies related to anti-corruption | u.m. | 2025 | 2024 |
|---|---|---|---|
| Total employees trained of which: | N. | 103,008 | 94,625 |
| Executives | N. | 514 | 409 |
| Middle managers | N. | 14,072 | 12,924 |
| Operational staff | N. | 88,422 | 81,292 |
In 2025, in line with 2024, the Poste Italiane Group did not record any convictions for violations of the laws against active and passive corruption, so there was no need to take any corrective action in this regard.
With reference to the practices adopted by the Group to pay its suppliers, the average time taken by the Group to pay an invoice from the date on which the contractual or legal payment deadline for the year 2025 begins to be calculated, expressed in number of days, is 48.07 days. Standard payment practice provides for the settlement of invoices within 60 days from the date of the invoice itself or from the date of the Incoming Goods (internally valid certificate of service), if this is later than the invoice date. The Group pays special attention to specific homogeneous categories of SME suppliers (e.g. toll collectors, i.e. hauliers for third parties) for whom average payment times generally comply with the contractual terms of 30 days. There are contracts that relate to leases, for which each individual contract normally provides for specific deadlines on a fixed date, and there are invoices for small purchases that are settled on demand. The Poste Group also provides the possibility for suppliers to request payment in advance of the due date with the application of a financial discount. Payments, with the obvious exception of on-demand payments, are executed according to a calendar that establishes settlement by means of cumulative lists, on an average weekly basis, with the exception of two annual closures, which coincide with major holidays. In general, therefore, all payments respect these deadlines, except for exceptions attributable to technical problems with the supply itself, such as disputes over performance or the application of penalties. Based on the above methodology, in 2025, the number of legal proceedings pending due to payment delays is zero, in line with 2024.
The data underlying the calculation of the average payment time were extracted from the SAP accounting system, taking into account payments made in 2025. The results were aggregated according to the main purchasing processes and/or billing categories.
Sustainable finance
Results
| Objective | Target | Target scope | Base year | 2025 result |
|---|---|---|---|---|
| Integration of further ESG strategies into retail funds always open for placement with a main bond component (transformation from art. 6 to art. 8 SFDR) | 2 funds by 2026 | BancoPosta Fondi SGR | 2024 | Identified the two funds to be transformed from art. 6 to art. 8 SFDR |
| Increase the number of retail funds always open for placement that integrate a strategy — also in competition with others — aimed at controlling and containing carbon emissions | 2 additional funds by 2025 | BancoPosta Fondi SGR | 2024 | Activity completed |
| Maintaining 100% of the offer of investment products consisting of products that promote environmental and/or social characteristics | 100% of the investment product offer by 2025 | Poste Vita | 2024 | Activity completed |
100% of investment options that promote environmental and/or social characteristics and invest in single name with a weighted average portfolio ESG rating equal to or above the threshold set by the methodology for defining the sustainability characteristics of products | 100% of investment options by 2025 | Poste Vita | 2024 | Activity completed |
| Evolution of the offer dedicated to Small Economic Operators (POE), launched at the end of 2024, including the compulsory guarantees provided for by the 2024 Budget Law – catastrophic risks, with risk pricing based on geographical coordinates | Evolution of the offer by 2025 | Poste Vita | 2024 | Activity completed |
| Maintaining 100% of the offer of investment products on the market consisting of products that promote environmental and/or social characteristics | 100% of the investment product offer by 2026 | Poste Vita - IBIPs products | 2025 | New |
| 100% of investment options that promote environmental and/or social characteristics and invest in single name must have a weighted average portfolio ESG rating equal to or above the threshold set by the methodology for defining the sustainability characteristics of products | 100% of investment options by 2026 | Responsible investments | 2025 | New |
| Compliance with exposure limits to sensitive sectors, or management of any breach events in line with the provisions of company regulations | 100% of total assets to which the guideline for investment in sensitive sectors applies by 2026 | Responsible investments | 2025 | New |
| Expansion of the indicators measuring the sustainability level of funds dedicated to retail customers, excluding institutional funds and portfolios received under delegation, and always open for placement, established by the SGR. This responds to the objective of the policies to address and manage any risks to the overall portfolio performance, mitigate negative effects and foster the positive impacts of its investments on the environment and society as a whole | 2 new indicators by 2028 | BancoPosta Fondi SGR | 2025 | New |