ESG Results

Over the years the Group has embarked on an important path to develop its business strategy, structurally integrating it with Environmental, Social and Governance (ESG) principles in a gradual manner

Environmental

The Poste Italiane Group considers environmental protection as an essential element in the creation of sustainable value for people and the territory in which it operates. The Group is committed to using resources responsibly and implementing innovative solutions to minimise the negative environmental impacts of conducting its business by adopting more conscious conduct in the areas of climate change adaptation and mitigation and energy.

ESRS
Immagine
E1
Climate change
Immagine
Pollution
Pollution
Immagine
Resource use and circular economy
Resource use and circular economy

Environmental Highlights 2025

Veicoli ultima generazione
c. 30,000

next-generation, lower-emission vehicles

Edifici
>2.160

Buildings involved in the Smart Building project in 2025

Sostenibilità
> 20 millions

Eco-friendly payment cards

  • The Climate Transition Plan for the logistics real estate sector has been developed, with a 2024 baseline, targeting a further 15% reduction in CO2 emissions by 2030.
  • The commitment to the use of biofuels (10% HVO and 4% SAF) in the company fleet has been confirmed, thanks to agreements signed with Enilive (ENI Group) and Q8, with the shared goal of contributing to the decarbonisation of road and air transport.
  • More than 2,160 buildings have been involved in the Smart Building project and over 850 photovoltaic systems were installed, totalling more than 29 MWp as 31 December 2025, with a 78% increase in self-generated electricity consumed compared to 2024.
  • Over 99% of waste has been recovered and approximately 44% of bio-based materials used by the Group to manufacture products and deliver services have been sourced from recycling.

Actions, results and targets

Immagine
E1

Climate change

Results

Objectives

Target

Area

Base year

2025 result

Absolute emission reductions 
Scope 1 and 2*

-15% by 2030 
(compared to a 2024 baseline: 
151,381 tCO2e)

Poste Italiane

2024

New

Modernisation of the road fleet 
(3-wheel fleet)

Acquisition of 350 3-wheelers 
with more efficient models 
by 2026

Logistics

2025

New

 

Use of low-emission fuels 
(HVO)

Maintenance in 2026 
of at least 10% of HVO 
on the Group's HVO-enabled 
vehicles

 

Logistics

 

2025

New

Utilisation of 10% of HVO 
on group-enabled vehicles in 2025

 

Use of low-emission fuels 
(SAF)

Maintaining annual utilisation 
of at least 4% of SAF 
on PAC fleet aircraft 
until 2028

 

Logistics

 

2025

New

Use of 4% of SAF 
on PAC fleet aircraft 
in 2025

 

Modernisation 
of the air fleet

Replacement of at least one 
737-400 aircraft with a more 
modern and efficient aircraft 
by 2028

 

Logistics

 

2025

New

A 737-400 type aircraft replaced 
with a more modern and efficient 
aircraft

Installation of charging stations 
for electric vehicles for use 
by external providers

200 charging stations 
to be operational by 2026

Logistics and 
Real Estate

2024

200 charging stations installed 
and gradually being activated

Development of the proximity network 
alternative to home delivery, efficient, 
extensive and close to the citizen 
(Green Delivery)

>96% citizens 
with a distance of 2.5 km 
from a proximity point 
by 2028

 

Logistics

 

2023

 

95%

 

PuntoPoste Network Lockers

Install an additional 1,200 
locker points by 2026

 

Logistics

 

2025

New

1,260 locker points 
installed in 2025

Photovoltaics: Increase 
the production of GWh 
of renewable energy 
that can be used 
for self-consumption

+40GWh of renewable energy 
produced by 2026

 

Real Estate

 

2020

 

+35 GWh

Introduce smart building 
solutions for the Group's 
entire physical plant

-17GWh of energy consumed 
by 2027

Real Estate

2020

-10.5 GWh cumulative

Selling electricity produced 
entirely from renewable sources 
and offsetting CO2 emissions 
from the consumption of natural 
gas sold by the Group, through 
the use of instruments to offset 
these emissions (e.g. through 
voluntary CO2 off-setting credits)

 

100% of energy sold produced 
100% from renewable sources

100% offsetting of CO2 emissions 
related to gas sold to retail customers

 

Energy

 

Every year

100% of energy sold produced 100% 
from renewable sources in 2025

100% offsetting of CO2 emissions 
related to gas sold to retail customers 
in 2025

* It is specified that the methodology used for Scope 2 emissions considered in the reduction target is Market-Based (MB).
 

Actions

Fleet electrification
Replacing fossil fuels with lower-emission fuels
Energy efficiency

Metrics

Total emissions

u.m.

2025

2024

Scope 1 Emissions   
Scope 1 gross emissions

tCO2e

151,173

147,342

Scope 1 emissions covered by regulated emissions trading schemes

%

29

32

Scope 2 emissions1   
Scope 2 location-based gross emissions

 

tCO2e

93,817

93,329

Scope 2 market-based gross emissions

3,709

4,039

Scope 3 Emissions   
Total Scope 3 gross indirect emissions

tCO2e

59,038,360

61,279,487

1. Purchase of goods and services

461,460

424,741

2. Capital goods

227,939

152,732

3. Fuel and energy activities

47,370

36,304

4. Upstream transport

280,504

258,017

5. Waste generated by activities

532

374

6. Business trips

6,312

6,350

7. Employee commuting

117,335

87,872

11. Use of products sold

321,783

191,573

15. Capital expenditure2

57,575,1253

60,121,5244

Total emissions (location-based)

59,283,373

61,520,157

Total emissions (market-based)

59,193,242

61,430,868

 

Biogenic emissions

u.m.

2025

2024

Biogenic emissions related to direct consumption of HVO and SAF

tCO2e

2,544

238

Biogenic emissions related to indirect consumption of HVO and SAF

10,396

0

 

Emission intensity

u.m.

2025

2024

Total emissions (market-based)

tCO2e

59,193,242

61,430,868

Net revenue5

€

13,588,000,000

12,927,000,000

Emission intensity

tCO2e/€ (%)

0.004356

0.004752

 

1. For the calculation of “Location based” Scope 2 emissions, total energy consumption relating to electricity (from renewable and non-renewable sources) and thermal energy is considered. For the calculation of “Market based” Scope 2 emissions, only consumption from non-renewable sources is considered. With reference to the instruments used, 99.6% of electricity is certified by guarantee of origin.
2. Category 15 “Investments”, calculated according to the PCAF methodology, considers emissions relating to the following asset classes: “Listed equity and corporate bonds” and “Sovereign debt”.
3. The figure calculated, with reference to the emission values of Government Bonds, is “excluding LULUCF”.
4. The figure calculated, with reference to the emission values of Government Bonds, was produced using data from the external infoprovider MSCI. The figure is based on the calculation of emission intensity, used for the purposes of the PAI (Principal Adverse Impacts) indicator, in relation to the exposure to government issuers in the investment portfolios.
5. The net revenue figure is calculated in line with IFRS 15 and IFRS 17 accounting standards (see the tables shown in paragraph 4.1 Consolidated Financial Statements in section 02. Poste Italiane’s Financial Statements at 31 December 2025).

Immagine
Resource use and circular economy

Resource use and circular economy

Results

Objectives

Target

Target scope

Base year

2025 result

Paper reduction in logistics centres

0.59 sheets per object (s/o) per signature (relative metric) in 2025

Logistics

2022

Target achieved 0.59 sheets per object (s/o) per signature (relative metric)

Digitisation of waybills

Completion of the waybill digitisation project by 2026

Post Offices

2025

New

Full Digital Project for Legal Value Postal Services

12 million paper return postcards digitised near real time by 2026

Post Offices

2025

5 million paper return postcards digitised near real time

Document dematerialisation

Completion of the document dematerialisation project by 2027

Post Offices

2023

Dematerialisation of a first set of forms for retail customers started

Reducing plastics in the business offer

Annual maintenance of packaging made of 60% recycled, recyclable and reusable material

Services

2025

Packaging made of 60% recycled, recyclable and reusable material was used in 2025

100% green and plastic-free packaging in retail and small business offers

Extension of the offer to all Post Offices by 2026

Post Offices

2025

4,000 Post Offices enabled

Increasing the number of cards made of environmentally sustainable material

20 million eco-friendly cards by 2026

Products

2020

20.4 million

Increase contactless transactions

1.9 billion annual transactions by 2026

Services

2022

1.85 billion

Project "Scarpa vecchia fa buon gioco" (Old shoe makes good game)

4,000 kg of safety shoes to be collected and material to be sent for recovery and reuse by 2025

Entire national territory

2024

Over 11,000 kg of shoes recovered and sent for reuse in 2025

5,000 kg of shoes disposed of in 2026

Entire national territory

2025

New

Valori Ritrovati

Management process review and renewal of memorandum of understanding by 2025

Entire national territory

2024

Completed the revision of the operational management process and renewed the memorandum of understanding with Caritas and other Third Sector bodies

Encouraging sustainable practices and circular economy through Postalo

Increase registered users +10% by 2026; Advertisement increase +20%; by 2026

Poste Italiane

2025

New

Actions

Environmental Requirements/Criteria for Sustainable Procurement
Reduction of raw materials used by the Poste Italiane Group
Reduction of raw materials used in the Poste Italiane Group’s offers to its customers
Project “Scarpa vecchia fa buon gioco”
Valori Ritrovati
Postalo

Metrics

Waste by typeu.m.

2025

2024

Waste generated

Waste recovered

Waste disposed of

Waste generated

Waste recovered

Waste disposed of

Paper/Cardboardt

23,050

22,940

110

20,347

20,343

3

Plastic

1,579

1,555

24

1,600

1,600

0

Wood

16,864

16,791

73

14,828

14,824

4

Other

12,301

12,136

165

10,454

10,329

124

Total

53,794

53,422

372

47,228

47,096

131

* The figures shown have been rounded off for ease of reference.

Social

Poste Italiane Group, the largest company in the country with a network of 12,659 post offices and around 123,000 employees, is aware of its contribution to promoting the principles of sustainable development as well as its significance in Italy’s economic and social landscape.

ESRS
Immagine
Own workforce
Own workforce
Immagine
Workers in the value chain
Workers in the value chain
Immagine
Affected communities
Affected communities
Immagine
Consumers and end-users
Consumers and end-users

Social Highlights 2025

Uffici postali
12,659

Post offices

Dipendenti
c. 123 thousand

Employees

Interazioni
> 27 million

Daily interactions thanks to the Omnichannel Strategy

  • The largest Group in the country, with 12,659 Post Offices (with no closures in small municipalities) and over 123,000 employees.
  • Approximately 6 million training hours have been delivered during the year (48.5 million over the period 2017–2025), certified as a Top Employer for the 7th consecutive year, and recognised as a Dyslexia Friendly Company in 2025.
  • POLIS Project for the country’s economic, social and territorial cohesion: interventions have been completed in 4,849 Post Offices and 160 co-working spaces. Across all Post Offices, more than 190,000 Public Administration service requests were processed (including 140,000 passports).
  • Awarded the highest rating – 3 stars – in the FIA Road Safety Index, recognising the road safety performance of its operations, the protection of employees, and the promotion of sustainable mobility.

Actions, results and targets

Immagine
Own workforce

Own workforce

Results

Objectives

Target

Target scope

Base year

2025 result

Promoting the development and updating of strategic and distinctive skills, ensuring the continuous training of all Group employees

25 million hours of training by 2028

Poste Italiane

2023

11.9 million hours, of which about 5.9 million in 2025

Campus Italia: dedicated training centres for Group employees

5 training centres by 2028

Poste Italiane

2023

Final phase for layout definition and technical project feasibility started

Development of an ethics-driven framework to support Artificial Intelligence

- Implementation of the Policy and identification of tools for overseeing the ethics-driven approach in AI processes by 2026

- 8 training initiatives by 2026

Poste Italiane

2023

Delivered AI TALK Manifesto Policy Ethics Driven and online training course LabAI Ethics

Fostering the alliance between the corporate and educational worlds with new orientation opportunities for the younger generations (children of employees and students) also through the active involvement of corporate professionals

40 editions by 2025

Children of employees and students

2023

73 editions

Gathering quanti-qualitative and experimental elements to redefine people management and development policies, taking into account intergenerational issues

Activation by 2026 of:

1 pilot initiative on an over-55 cluster, to test solutions aimed at improving the well-being and awareness of participants

1 awareness-raising webinar on intergenerational issues

Poste Italiane

2023

New

Strengthen nationwide caring and listening measures for employees in vulnerable and fragile situations to support their mental and motivational well-being

Nationwide activation of caring and listening services by 2025

Poste Italiane

2025

Activation of the plan for mental well-being and psychological support for employees at national level

Promotion of Employee Resource Group (E.R.G.) activities also regarding LGBTQ+ inclusion initiatives

2 measures/interventions carried out by 2025

Poste Italiane

2023

Realisation of 5 different company measures

Training for Digital Accessibility and Inclusion

1 Survey

12 Focus Groups

10 training initiatives with accessible formats/tools by 2026

Poste Italiane

2024

Activity completed

Reduce the occupational injury frequency rate

Achieve and maintain a -2% reduction in the frequency index in the Mail, Communication and Logistics area by 2028 compared to 2024

Poste Italiane

2024

The occupational injury frequency index in 2025 is at -2.74% compared to 2024

Refresher training 81/08 for PCL supervisors with in-house teaching

8 editions (max. 30 participants/edition) by 2026

Specific targets

2025

New

PCL safe driving instructor training

2 editions (max. 12 participants/edition) by 2026

Specific targets

2025

New

Training campaign targeting DUPs of Post Offices that have suffered robbery and assault events in the last 3 years

68 editions (max. 15 participants/edition) by 2027

Specific targets

2025

New

Expanding the way user feedback on NoidiPoste app functionalities is collected

Experimental release on three functionalities of the NoidiPoste funnel app for the continuous rating survey by 2027

Specific targets

2025

New

Activation of an orientation and first contact service for the prevention and management of incidents of harassment, violence and gender discrimination in the workplace

- Implementation of the service in cooperation with qualified external parties by 2027

- Issuing of company policy on the prevention and management of harassment by 2027

Poste Italiane

2025

New

Development of a company policy for the work inclusion of people with disabilities

Formalising Inclusive Work Policy for Persons with Disabilities by 2026

Poste Italiane

2025

New

Promote the adoption of a structured pathway to stimulate E.R.G. groups in the identification of innovative proposals

5 innovative proposals by E.R.G. by 2026

Poste Italiane

2025

New

Structuring a change plan for the progressive adoption of the new Inclusive Language Guidelines

At least 5 cultural awareness and change actions by 2027

Poste Italiane

2025

New

Employee engagement plan for participation in people care and welfare programmes

Engagement of at least 200 Ambassadors dedicated to people care and welfare by 2027

Poste Italiane

2025

New

Promoting the growth of the younger generation and raising awareness in parental relations

Promoting the growth of the younger generation and raising awareness in parental relations

Poste Italiane

2025

New

Actions

Training and development
Social Inclusion
Employee welfare
Health and Safety

Metrics

Employees (Headcount)u.m.20252024
MenN.58,46659,037
WomenN.65,30366,060
OtherN.00
Not reportedN.00
Total workforceN.123,769125,097
Employees (Headcount)

u.m.

2025

2024

Men

Women

Other

Not reported

Total

Men

Women

Other

Not reported

Total

Number of employees

N.

58,466

65,303

0

0

123,769

59,037

66,060

0

0

125,097

Number of permanent employees

N.

54,271

62,406

0

0

116,677

52,728

62,068

0

0

114,796

Number of fixed-term employees

N.

4,195

2,897

0

0

7,092

6,309

3,992

0

0

10,301

Number of variable-hour employees

N.

0

0

0

0

0

0

0

0

0

0

Number of full-time employees

N.

56,251

59,354

0

0

115,605

55,765

59,382

0

0

115,147

Number of part-time employees

N.

2,215

5,949

0

0

8,164

3,272

6,678

0

0

9,950

Employees

u.m.

2025

2024

Number of employees

FTE

113,880

111,074

Number of employee departures

FTE

5,454

5,593

Employee turnover rate

%

5

5

Non-employees (Headcount)u.m.20252024
Number of non-employeesNo.

39

168

Coverage rate

2025

2024

Collective bargaining

Social dialogue

Collective bargaining

Social dialogue

Employees - EEA
(for countries with > 50 emp. representing > 10% of total employees)
Employees - non-EEA
(estimate for regions with > 50 emp. representing > 10% of total employees)
Workplace Representation
(EEA only)
(for countries with > 50 emp. representing > 10% of total employees)

Employees - EEA
(for countries with > 50 emp. representing > 10% of total employees)

Employees - non-EEA
(estimate for regions with > 50 emp. representing > 10% of total employees)

Workplace Representation
(EEA only)
(for countries with > 50 emp. representing > 10% of total employees)

0 - 19 %

n/a

n/a

n/a

n/a

n/a

n/a

20 - 39 %

n/a

n/a

n/a

n/a

n/a

n/a

40 - 59 %

n/a

n/a

n/a

n/a

n/a

n/a

60 - 79 %

n/a

n/a

n/a

n/a

n/a

n/a

80 - 100 %*

100%

n/a

100%

100%

n/a

100%

* The figure indicated refers to personnel operating at the Italian branches of the Poste Italiane Group (personnel operating at foreign branches represent 0.05% of the total workforce).

Employeesu.m.

2025

2024

Men

Women

Other

Not
specified

Total

Men

Women

Other

Not
specified

Total

Senior management employeesN.

167

54

0

0

221

165

47

0

0

212

Percentage%

76

24

0

0

100

78

22

0

0

100

Employees* (Headcount)u.m.

2025

2024

Men

Women

Other

Not
specified

Total

Men

Women

Other

Not
specified

Total

ExecutivesN.

585

208

0

0

793

548

190

0

0

738

age under 30

0

0

0

0

0

0

0

0

0

0

age between 30 and 50

154

76

0

0

230

149

73

0

0

222

age over 50

431

132

0

0

563

399

117

0

0

516

Middle managers

8,481

7,489

0

0

15,970

8,284

7,405

0

0

15,689

age under 30

47

28

0

0

75

36

27

0

0

63

age between 30 and 50

4,642

3,859

0

0

8,501

4,450

3,790

0

0

8,240

age over 50

3,792

3,602

0

0

7,394

3,798

3,588

0

0

7,386

Operational staff

49,400

57,606

0

0

107,006

50,205

58,465

0

0

108,670

age under 30

7,654

5,017

0

0

12,671

8,349

4,989

0

0

13,338

age between 30 and 50

25,452

27,064

0

0

52,516

25,425

27,712

0

0

53,137

age over 50

16,294

25,525

0

0

41,819

16,431

25,764

0

0

42,195

Total

58,466

65,303

0

0

123,769

59,037

66,060

0

0

125,097

* It should be noted that the workforce shown in this table corresponds to employees hired under permanent contracts, apprenticeships, fixed-term contracts and extracurricular internships.

In the current reporting year, the gender pay gap, understood as the percentage change between the average pay levels of female and male Group employees, was 2.62%1 compared to the 2024 figure of 2.07%. For the purposes of the calculation, the theoretical Gross Annual Salary was used for all Poste Italiane Group personnel employed during 2025, considering the corresponding theoretical full-time value for part-time personnel for the purposes of data comparability. The hourly wage was divided by the theoretical number of hours provided by the National Collective Bargaining Agreement2.

With reference, on the other hand, to the ratio of the annual remuneration of the highest-paid individual to the median total annual remuneration of all employees, the figure stands at 125 in 20253. The KPI “Total annual remuneration of the highest paid person in the company”, in line with the information set out in the Poste Italiane Remuneration Policy in the section on remuneration paid, prepared in line with the regulations set out in the Issuers’ Regulations (CONSOB), refers to the Poste Italiane Chief Executive Officer and includes - both with reference to the directorship and managerial position - fixed compensation, the monetary portion of the up-front and deferred variable short-term incentive (MBO) scheme and the fair value of equity compensation to which the value of fringe benefits has also been added. On the other hand, the median annual total remuneration figure for all employees was determined for the remaining staff, net of the CEO, and includes the following elements paid out during 2025: fixed remuneration including additional monthly payments, variable remuneration (MBO, Performance Bonus, Commercial and Operational Incentive), allowances (e.g. allowances for overtime work, allowances for night work, etc.) and the amount of fringe benefits. This value, in order to take into account staff joining/leaving during the year and part-time staff, was divided by the average FTE of 2025, resulting in a comparable per capita value. Observations with an FTE of zero and those with a yearly per capita value below the theoretical contractual minimum (approximately €21,500 for non-managerial staff and €80,000 for managerial staff) were excluded. Internships and project collaborations are excluded.



1. The gender pay gap, considering the fixed and variable components of remuneration for Poste Italiane Group staff stands at around 6.1%. Consideration was given to Poste Italiane Group staff who served during 2025 net of staff who received fixed and variable remuneration below the minimum rates set by the CCNL. The fix and variable components paid, to take into account staff joining/leaving during the year, part-time staff and unpaid absences, leave, accidents, were divided by the average FTE in 2025, resulting in a comparable per capita annual value. Observations with an FTE of zero and those with a yearly per capita value below the theoretical contractual minimum (approximately €21,500 for non-managerial staff and €80,000 for managerial staff) were excluded.
2. Specifically, 1,872 hours were considered (36 hours per week for 52 weeks).
3. In 2024, the figure stood at 104. The increase in the CEO pay ratio, between 2025 and 2024, is substantially attributable to the growth of the variable remuneration of Poste Italiane’s Chief Executive Officer, mainly based on financial instruments, due to the appreciation of Poste Italiane’s share value.

The Poste Italiane Group promotes the enhancement of human capital through the implementation of specific training and development initiatives aimed at the professional and cultural growth of its employees and of those involved in the Company’s activities. In this regard, it has adopted periodic review systems on an annual basis.

It should be noted that the staff involved in the annual evaluation process are permanent employees and apprenticeship employees who have worked for at least 4 months in the year of reference; with respect to the workforce in service as at 31/12/2024, flexible staff and staff who do not meet the minimum permanence of service requirement rendered in the year are therefore not subject to evaluation.

Percentage of employees who received regular performance and career development reviews during the reporting period, by gender and employee categoryu.m.

2025

2024

MenWomenOtherNot specifiedTotalMenWomenOtherNot specifiedTotal
Executives%1001000010010010000100
Middle managers 9899009899990099
Operational staff 8087008481880085
Total 8388008684890086

In order to promote the development of highly qualified and specialised profiles, the Group is committed to ensuring robust training programmes for its employees. In particular, an average of over 47 hours of training was guaranteed to all employees in 2025.

Average hours of training by gender and category of employeesu.m.

2025

2024

MenWomenOtherNot specifiedTotalMenWomenOtherNot specifiedTotal
Hours of training provided to employeesN.4351004743520048
Hours of training provided to executives 3841003928330030
Hours of training provided to managers 6168006467790073
Hours of training provided to clerks 4149004540490045

In line with the Group’s commitments to create a safe working environment, in accordance with the provisions of ISO 45001:2023 standards, the Group aims to minimise accidents at work by implementing all useful actions to prevent any form of accidents or occupational illness. In this respect, it should be noted that 100% of the Group’s employees are covered by the Occupational Health and Safety Management System, in line with 2024.

 u.m.

2025

2024

EmployeesNon-employeesTotalEmployeesNon-employeesTotal
Percentage of own workers covered by the health and safety system based on legal requirements%100991001004695
 u.m.

2025

2024

EmployeesNon-employeesTotalEmployeesNon-employeesTotal
Number of fatalities due to occupational accidents*/occupational diseasesN.303325
Number of recordable occupational accidents*, excluding those leading to fatalities5,9071826,0895,9541756,129
Rate of recordable occupational accidents**%331432331833

* The figure includes commuting accidents.

** Note that, following a methodological refinement, the data on the occupational accident rate for 2024 have been revised to reflect this change.

 u.m.20252024
EmployeesEmployees
Number of cases involving occupational diseasesN.32
Number of days lost due to accidents at work and deaths*195,211192,958262
Number of days lost due to occupational diseases*3025

* The figure includes commuting accidents.

The total number of reported discrimination incidents to the Poste Italiane Group that were found to be valid during the reference period, including harassment, was 8266. For these reports, appropriate resolution actions were initiated by the competent functions.

In the present reporting year, net of what has already been specified with reference to reported incidents of discrimination, the Poste Italiane Group received 13267 reports from its own workers through the reporting management system (whistleblowing). In compliance with the new Legislative Decree no. 24 of 10 March 2023, by which the EU Directive 2019/1937 on “the protection of persons who report breaches of Union law” (so-called Whistleblowing discipline) was transposed into Italian law, and the ANAC Guidelines, adopted by resolution of 12 July 2023, all reports, received through the Portal in support of the whistleblowing management system, are encrypted so that it is not possible to recognise the identity of the whistleblower and distinguish which reports are made by employees. Finally, in line with 2024, no serious human rights incidents related to their own workforce were recorded during the reporting period.

Immagine
Workers in the value chain

Workers in the value chain

Results

ObjectivesTarget

Target scope

Base year

2025 result

Carrying out sustainability audits (ESG) aimed at defining, establishing and consolidating a supply relationship compliant with the Minimum Safeguards and capable of supporting the process of alignment to the Taxonomy of economic activities acquired from third parties by the Poste Italiane Group100% of the Group’s qualified suppliers subject to sustainability audits by 2026

Procurement

2022

Carried out nationwide audits regarding the performance and management of framework agreements entered into by Poste Italiane as a result of competitive procedures subject to public contract regulations including those relating to construction and plant works.
Defined action plan for 2026
Evolution of the Group’s sustainable procurement model with a view to mitigating ESG risks along the supply chain, through the assessment and monitoring of the degree of sustainability of the supply chain and the definition of a roadmap in line with the evolutions of the regulatory framework and in particular the CSDD (Corporate Sustainability Due Diligence Directive)Definition of the sustainable procurement model with a CSDD perspective by 2026

Procurement

2024

Defined roadmap for initiating engagement activities of selected suppliers, including induction, listening and targeted audits

Actions

FIA Road Safety Index
Online course "Business and Human Rights Protection"
Immagine
Affected communities

Affected communities

Results

Objective

Target

Target scope

Base year

2025 result

Polis Project

Creation of “one-stop shops” for 6,933 Post Offices located in small municipalities by 2026
Creation of a national network consisting of 250 co-working spaces by 2026

National Territory

2022

Polis: 4,849 interventions completed
Coworking: 160 interventions completed

Increase the number of social initiatives supported by Poste Italiane for disadvantaged groups, with particular regard to people in vulnerable conditions and young people

Support at least 20% of social initiatives, with particular regard to disadvantaged groups, people in vulnerable conditions and young people by 2025

National Territory

2025

44%

Strengthen the presence across the territory through initiatives and interventions involving an increasing number of areas, generating social inclusion and economic value for communities

10% increase, compared to 2025, in the number of Italian municipalities involved in initiatives supported by Poste Italiane

National Territory

2025

New

Education: initiatives aimed at encouraging conscious and sustainable financial choices and familiarity with the opportunities offered by digital evolution, as well as launching new dissemination strands on Sustainability and entrepreneurship topics

Initiatives/content for citizens/customers:
150 in 2025
and
150 in 2026

National Territory

2024

215 initiatives/content in 2025

Definition of a Corporate Accelerator with a “Hub&Spoke” model to support national entrepreneurship, also from a D&I perspective (start-ups, female entrepreneurship, etc.)

4 initiatives by 2028

National Territory

2023

Analysis of actions to support the development of entrepreneurship, the identification of local partnerships and the definition of high-impact digital initiatives

Actions
 

Polis Project
2025 Cresco Award Sustainable Cities
Sponsorship initiatives
Volontariato d'Impresa (Corporate volunteering)
Housing autonomy
Education activities
Initiatives in schools
Poste Welcome Community Welfare Programme
Territorial dialogue for the innovation ecosystem
Study and launch of initiatives to support entrepreneurship
Consumers site
Immagine
Consumers and end-users

Consumers and end-users

Results

ObjectivesTargetTarget scopeBase year2025 result
Implementation of the framework to foster digital inclusion, promoting equal opportunities and ensuring fair and inclusive access for allImplementation of the digital accessibility framework by 2025Vulnerable customers2023
  • Launch of the Accessibility Programme and Structured Governance Model
  • Finalisation and dissemination of the “Poste Italiane Group’s Accessibility” Guideline
  • Launch of the Accessibility Training Programme (general and specialised) at Group level
Increase customer experience+10pp Net Promoter Score (value of Group customer experience) by 2028Customers202335.5 Net Promoter Score
Opening of online current accounts to facilitate accessibility to the product for all customers, especially those living in areas less served by the banking system or who have mobility problems*6% in 2026Customers20245%
Subscription of financial products (in addition to Accounts and savings books) online, also through dedicated promotions, to facilitate accessibility to the product by all customers, especially those living in areas less served by the banking system or who have mobility problems15% in 2026Customers202416%
Launch of new SCM (Mobile Consultant Specialist) zones with the introduction of a dual specialist figure (dynamic SCM/personal) to improve coverage of the most difficult-to-reach geographical areasImplementation of more than 650 new SCM Zones by 2025Customers2024696 SCM Zones realised
Maintaining products and services dedicated to the most vulnerable customer groups Renewal and evolution of products/services dedicated to the most vulnerable segments of the population: Young people’s mortgage, Basic Account, mortgage repayment suspension, victims of gender-based violence, voucher for minors, super smart pension deposit, free insurance on pension withdrawalsMaintaining dedicated offers for vulnerable customers by 2025
Maintaining 100% of dedicated offers for vulnerable customers by 2025
Vulnerable customers2024Dedicated offers for vulnerable customers maintained
Increase the number of contracts in Ultrabroadband technology (PosteCasa Ultrafast) with paperless activation122,000 activations by 2026Customers202488,063 activations
Launch of the Virtual SIM (e-SIM) serviceCommercialisation by end 2025Customers2024Marketed service
Development and deployment of digital and paperless services in energy supply>95% paperless contracts by 2025
>40% of digital bills and/or digital payments by 2025
Customers2021>95% paperless contracts acquired in 2025
>40% digital bills issued in 2025
Development and deployment of digital and paperless services in energy supply>95% paperless contracts by 2026
>40% of digital bills and/or digital payments by 2026
Customers2025New
Performing Disaster Recovery tests to ensure the proper functioning of the ICT platform2 in 2025Customers2024During 2025, a total of 4 DR tests were carried out compared to the 2 set as a target. Each test cycle was carried out on the 4 functions/SdG BancoPosta, PostePay, BPF SGR, PosteVita
Performing Disaster Recovery tests to ensure the proper functioning of the ICT platform4 in 2026
4 in 2027
Customers2025New
Group incident drills3 exercises in 2026Employees20232 exercises were carried out in 2025
Cyber Security ProgrammeInvolvement of at least 36,000 employees per campaign for at least 2 waves in 2026Employees2024In 2025, the 2 waves were carried out involving over 37,000 employees for each of them
Extension of the Integrated Anti-Fraud Platform (PIAF) to physical counter operations, with the aim of combating fraud and improving customer satisfactionRelease of the solution by the end of 2028Customers2024Completed the integration in PIAF of funds transfer flows from Post Office and consequently started the process of prevention and anti-fraud monitoring of instant and ordinary credit transfers and post giro
Expansion of the perimeter of the Integrated Anti-Fraud Platform (PIAF) with the aim of fraud prevention to protect customers of postal savings deposits and parcel logistics shipping servicesRelease of the solution by the end of 2028Customers2024Defined and agreed with BancoPosta the macro-requirements for the project to integrate postal savings operations into PIAF, outlining the scope of services to be monitored and identifying the consequent expected value of improving the performance of services provided on behalf of CDP
Full adoption of the GDPR provisions leading to the coverage of all data protection policy objectivesAnnual review of all 14 compliance areas in the Privacy ReviewInternal customers2024In the course of 2025, all 14 safeguards of the framework were strengthened and further improvement actions were addressed at Group level
AI-managed customer careMaintaining at least 48% of managed self-care requests even with AI per single year until 2031
Maintaining at least 15-20% of AI-supported service activities per single year until 2031
Customers202453.8% of managed self-care support requests even with AI
10% - AI-supported service activities
Automation of back office processes85% of back office operators supported by automated digital processes by 2026
60-65% of processes digitised by 2027
>10% of automatic volumes by 2031
Customers202485% of back office operators supported by automated digital processes
60% of processes digitised
1% automatic volumes
Financial inclusion of specific target customers**Launch of a new account offer for digital customers by 2027
Launch of a new service offer dedicated to the senior target group by 2027
Customers2024In 2025, in-depth tables were set up to prepare offers on ad hoc targets
Launch of a new current account offerRelease of new current account offer by 2027Customers2025In-depth discussions are underway to restart activities.
Know Your Customer project, aimed at identifying customers operating on digital and physical channels and thus containing the risk of identity theftRelease of the solution by 2028Customers2025New
Antispoofing project, aimed at assessing the authenticity of customer caller numbers, to contain the risk of manipulation and deception fraudRelease of the solution by 2027Customers2025New
Acquisition in PIAF of incoming flows in order to detect and counter potential mule accounts/fraudulent clientsRelease of the solution by 2028Customers2025New
Robbery risk analysis update1 annual review of robbery risk by 2026Post Offices2025New
Consolidating digital inclusion by ensuring fair and inclusive access to services for allImproving the accessibility of key services by 2026Vulnerable customers2025New
Risk management system: integrate the tableau de Board with some KPIs in the ESG area, with a focus on “Social” factors, identified in line with what is represented in the Poste Italiane Group’s financial statements4 KPIs by 2026BancoPosta2025New
Deployment of AI systems to support customer service100% on AI-supported service front-end by 2031Customers2025New
Measuring Social Sustainability of Customer Service (SROI)First SROI calculation for initiatives in scope, measure consolidation and model structuring (with operating procedure and dashboard) by December 2026Customers2025New
Recognition and selection of active cycle processes to be included in a reengineering plan10-15% active cycle processes by 2027Customers2025New
Automation of active cycle processes15-20% of users by 2028Customers2025New
Creation of a central CMS (Content Management System) platform capable of enabling the governance of digital content on the different types of devices enabled on the network (e.g. Digital Showcases, Totems, Waiting Manager)Solution realisation by 2026Customers2025New
Purchase and installation of devices to support the Digital Signage project (Showcases, Totems, Led Wall, Digital Notice Boards) in all post offices (POLIS and NO POLIS)***3,000 digital signage devices installed by 2026Post Offices2025New
Continuous updating on regulatory developments (e.g. DORA, NIS2, Quantum Computing, PSNC, eIDAS2, etc.)80% of the compliance perimeter (DORA, NIS2, PSNC, eIDAS2 etc.) by 2027Poste Italiane2025New
Extension of the provision of security services to new Business Units and group companies in the DORA, NIS2, PSNC perimeterExtension of the provision of security services to 80% of the group’s Business Units and companies in the DORA, NIS2, PSNC perimeter by 2027Poste Italiane2025New
Security Lab: performing accredited verification activitiesProduction of at least 5 accredited reports for the purpose of maintaining regulatory compliance of the services being audited (trust services, SPID, etc.) by 2027Poste Italiane2025New
Extending the scope of risk analysis to new Business Units and Group companiesExtension of corporate cyber risk management and mitigation to 80% of Business Units and group companies by 2027Poste Italiane2025New
Accompanying a methodology for calculating the economic quantification of cyber risk to the current methodology in placeApplication of the new methodology on at least one area/process (number of areas and processes on which to apply the new methodology) by 2027Poste Italiane2025New
Extending the Group’s business continuity plan management scopeExecution of at least 8 technological, organisational and institutional tests in the current year by 2027Poste Italiane2025New
ATM Cash InInstallation of 30 new ATMs for cash deposits on book and current account and for cheque deposits on the postal savings book by 2026Customers202524 ATMs installed in 2025
Safety equipment and ATMs: mechatronics and TCRPublication of management procedure by 2026Post Offices2025New
Digital request for services2.9% of customers using the new mode compared to potential customers by 2026Customers2025New
Digital receipts63% of receipts posted on the notice board compared to potential receipts (dematerialisable) by 2026Customers2025New
Digitising customers (enabling/using apps)1 million new customers accessing P app by 2026Customers2025New

* In the 2024 Sustainability Statement, 2025 was specified as the target, which was extended to 2026.

** In the 2024 Sustainability Statement, 2026 was specified as the target, which was extended to 2027.

*** In the 2024 Sustainability Statement, the objective was presented as “Activation of a streaming platform in Polis Post Offices (Digital Signage)”.

Actions

Customer Service Model
Offering to customers
Security and Cybersecurity
Innovation
Customer Experience
Measuring the Social Return on Investment (SROI) for Customer Care Evolution
Accessibility Programm
Defining, updating and implementing BancoPosta ESG Plan actions in response to the Bank of Italy’s Supervisory Expectations

Governance

Poste Italiane Group recognizes ethics and transparency as core values of its corporate identity, as they support the Group in conducting responsible business and managing relationships with stakeholders in a direct and transparent manner. Moreover, Poste Italiane Group integrates the principles of sustainability across all areas of operation, including the financial sector, driven by the belief that the asset management and insurance industries can contribute to the generation of long-term sustainable value through the integration of ESG factors into investment decision-making processes.

ESRS
Immagine
Business conduct
Business conduct

Governance Highlights 2025

Framework
48.07

days the average time taken to pay our suppliers’ invoices

 

Icon Shield
Uni Pdr 159:2024

obtained certification for promoting inclusive employment for people with disabilities

Pratiche
108

SCIIS controls (Internal Control System over Sustainability Reporting) tested

  • Publication of the Manifesto for the Ethical and Responsible Use of Artificial Intelligence and definition of the AI Governance model to promote and strengthen a “human-centric” approach.
  • Strengthening of the Internal Control System on Sustainability Reporting (SCIIS).
  • Achievement of the first UNI/PdR 159:2024 certification (Inclusive Employment of People with Disabilities), renewal of UNI ISO 30415:2021 (Diversity and Inclusion) certification, and maintenance of UNI/PdR 125:2022 (Gender Equality) certification.
  • Strengthening of ESG investment policies to monitor and limit carbon emissions.

Actions, results and targets

Immagine

Business conduct

Results

ObjectivesTargetTarget scopeBase year2025 result
Development of the Policy for Business Conduct Management (CSRD - ESRS G1 - 2)By 2025Poste Italiane2024Completed preparation of the Policy for Business Conduct Management (CSRD - ESRS G1 - 2)
Strengthening the Internal Control System on Sustainability Reporting through the acquisition of a data collection platform and the formalisation of regulatory procedures for internal use in a risk-based perspectiveBy 2027Poste Italiane2024Finalised first phase of the implementation of the Internal Control System for Sustainability Reporting. Adoption of the IT platform for 2027
Organisation of institutional meetings to illustrate the Polis Project and propose recharging stations6,933 meetings by 2026The whole country2025New
ESG Supply Chain42.5% of competitive procurement procedures with requirements and criteria in all ESG dimensions by 2026Procurement2025New

Actions

Ethical and conscious use of Artificial Intelligence
Vendor Management
Institutional relations portal
Associations Portal
Interest representation activities
Spreading the culture of sustainability
Evolving the Sustainable Procurement model from an ESG perspective
Maintaining ISO 20400 Sustainable Procurement Certification
Integrated Management System
Ethics and regulatory compliance in financial and insurance education
Training Plan for the Legal Affairs Function

Metrics

Communication and training on procedures and policies related to anti-corruptionu.m.

2025

2024

Total employees trained
of which:
N.

103,008

94,625

ExecutivesN.

514

409

Middle managersN.

14,072

12,924

Operational staffN.

88,422

81,292

In 2025, in line with 2024, the Poste Italiane Group did not record any convictions for violations of the laws against active and passive corruption, so there was no need to take any corrective action in this regard.

With reference to the practices adopted by the Group to pay its suppliers, the average time taken by the Group to pay an invoice from the date on which the contractual or legal payment deadline for the year 2025 begins to be calculated, expressed in number of days, is 48.07 days. Standard payment practice provides for the settlement of invoices within 60 days from the date of the invoice itself or from the date of the Incoming Goods (internally valid certificate of service), if this is later than the invoice date. The Group pays special attention to specific homogeneous categories of SME suppliers (e.g. toll collectors, i.e. hauliers for third parties) for whom average payment times generally comply with the contractual terms of 30 days. There are contracts that relate to leases, for which each individual contract normally provides for specific deadlines on a fixed date, and there are invoices for small purchases that are settled on demand. The Poste Group also provides the possibility for suppliers to request payment in advance of the due date with the application of a financial discount. Payments, with the obvious exception of on-demand payments, are executed according to a calendar that establishes settlement by means of cumulative lists, on an average weekly basis, with the exception of two annual closures, which coincide with major holidays. In general, therefore, all payments respect these deadlines, except for exceptions attributable to technical problems with the supply itself, such as disputes over performance or the application of penalties. Based on the above methodology, in 2025, the number of legal proceedings pending due to payment delays is zero, in line with 2024.

The data underlying the calculation of the average payment time were extracted from the SAP accounting system, taking into account payments made in 2025. The results were aggregated according to the main purchasing processes and/or billing categories.

Immagine
ESRS G

Sustainable finance

Results

ObjectiveTargetTarget scopeBase year2025 result
Integration of further ESG strategies into retail funds always open for placement with a main bond component (transformation from art. 6 to art. 8 SFDR)2 funds by 2026BancoPosta Fondi SGR2024Identified the two funds to be transformed from art. 6 to art. 8 SFDR
Increase the number of retail funds always open for placement that integrate a strategy — also in competition with others — aimed at controlling and containing carbon emissions2 additional funds by 2025BancoPosta Fondi SGR2024Activity completed
Maintaining 100% of the offer of investment products consisting of products that promote environmental and/or social characteristics100% of the investment product offer by 2025Poste Vita2024Activity completed

100% of investment options that promote environmental and/or social characteristics and invest in single name with a weighted average portfolio ESG rating equal to or above the threshold set by the methodology

for defining the sustainability characteristics of products

100% of investment options by 2025Poste Vita2024Activity completed
Evolution of the offer dedicated to Small Economic Operators (POE), launched at the end of 2024, including the compulsory guarantees provided for by the 2024 Budget Law – catastrophic risks, with risk pricing based on geographical coordinatesEvolution of the offer by 2025Poste Vita2024Activity completed
Maintaining 100% of the offer of investment products on the market consisting of products that promote environmental and/or social characteristics100% of the investment product offer by 2026Poste Vita - IBIPs products2025New
100% of investment options that promote environmental and/or social characteristics and invest in single name must have a weighted average portfolio ESG rating equal to or above the threshold set by the methodology for defining the sustainability characteristics of products100% of investment options by 2026Responsible investments2025New
Compliance with exposure limits to sensitive sectors, or management of any breach events in line with the provisions of company regulations100% of total assets to which the guideline for investment in sensitive sectors applies by 2026Responsible investments2025New
Expansion of the indicators measuring the sustainability level of funds dedicated to retail customers, excluding institutional funds and portfolios received under delegation, and always open for placement, established by the SGR. This responds to the objective of the policies to address and manage any risks to the overall portfolio performance, mitigate negative effects and foster the positive impacts of its investments on the environment and society as a whole2 new indicators by 2028BancoPosta Fondi SGR2025New

Actions

BancoPosta Fondi SGR
Poste Vita Group