Polis Project
As part of the National Plan for Investments Complementary to the NRRP, the Group has continued to implement the Project “Polis – homes for digital citizenship services”, a strategic project to support the social cohesion of the country that involves approximately 7,000 municipalities throughout the National Territory with a population of less than 15 thousand inhabitants, in which the Post Office is transformed into a one-stop shop for public administration. The project also envisages the creation of 250 coworking spaces nationwide, 80 of them in municipalities with less than 15,000 inhabitants, and the implementation of numerous initiatives to support the country’s energy transition by 2026. By 31 December 2025, 4,849 Post Offices had been completed and reopened and 160 co-working sites had been completed.
Regarding public administration services, operations are continuing with plans to extend the passport application service at all Polis Post Offices during 2026.
Using an innovative methodology “True Value”, which allows the financial perspective to be combined with the sustainability perspective, the Poste Group proceeded to measure the effectiveness of the project in terms of benefits, mainly for the community. The new Post Offices will generate impacts both on the community, e.g. in terms of waiting time saved, and on the environment. From an economic point of view, some of the impacts assessed are listed below: 18,600 jobs created, €348 million for road safety and reduction of traffic and waiting times, €32 million for reduction of pollutant emissions.