The 2025 performance of the SBU is up from 2024, driven by increased revenue, especially in the energy and e-money segments.
Title: PostePay Services results
The largest payment provider in Italy with around 30 million cards
Transaction volume growth outperforming the market, driven by leadership in e-commerce
Launch of ‘Energia Connessa’: an integrated offer combining fibre and telephony to increase value and boost PostePay customer loyalty
Growing energy business; launch of the TIM Energia powered by Poste Italiane offering
Key figures:
94,662 €mln
“On us” and “off us” transactions
about 30 mln
Prepaid and debit cards
10.8 mln
Postepay Evolution cards
4.9 mln
Mobile and fixed lines
14.7 mln
Digital wallets (e-wallets)
1 mln
Customer base energy
Results and KPIs
| POSTEPAY SERVICES (€m) | 2025 | 2024 | Changes | |
|---|---|---|---|---|
| External revenue* | 1,666 | 1,585 | +81 | +5.1% |
| Revenue from other sectors* | 289 | 274 | +15 | +5.6% |
| Total revenue* | 1,955 | 1,858 | +97 | +5.2% |
| Costs* | 806 | 773 | +33 | +4.3% |
| Costs vs other sectors | 563 | 557 | +6 | +1.1% |
| Total costs* | 1,369 | 1,330 | +39 | +2.9% |
| EBIT | 586 | 529 | +57 | +10.9% |
| EBIT Margin % | 30.0% | 28.5% | ||
| NET PROFIT | 439 | 394 | +45 | +11.4% |
* This item takes into account the management reclassification of costs related to the purchase of raw materials and the transportation of electricity and gas, which are classified as a direct reduction of revenues in the energy segment. Please refer to paragraph 7.2 “Other information” for a reconciliation with the respective accounting data.
| Operating KPIs | 2025 | 2024 | Changes | |
|---|---|---|---|---|
| Electronic money and payments | ||||
| Total value of card transactions (“on us” and “off us”) (€m)1 | 94,662 | 87,125 | +7,537 | +8.7% |
| of which Total value of card transactions (“off us”) (€m)2 | 75,694 | 69,676 | +6,017 | +8.6% |
| Number of cards (m)3 | 30.2 | 29.8 | +0.4 | +1.4% |
| of which Eco-sustainable Cards (m) | 20.4 | 16.3 | +4.1 | +25.4% |
| of which Prepaid Postepay Cards (m) | 22.7 | 22.4 | +0.3 | +1.5% |
| of which Postepay Evolution cards (m)4 | 10.8 | 10.5 | +0.3 | +2.9% |
| Number of card transactions3 (m) | 3,355 | 2,989 | +366 | +12.2% |
| of which number of e-commerce transactions (m)5 | 795 | 713 | +82 | +11.6% |
| Incidence of Postepay top-ups on digital channels and third-party networks6 (%) | 84% | 81% | ||
| TLC | ||||
| SIM PosteMobile landlines and mobile telephones (stock in thousands) | 4,945 | 4,848 | +97 | +2.0% |
| of which mobile Sim (stock in thousands) | 4,457 | 4,385 | +72 | +1.6% |
| of which Casa Sim (stock in thousands) | 488 | 463 | +25 | +5.4% |
| of which Fibra Sim (stock in thousands) | 239 | 204 | +35 | +17.2% |
| Energy | ||||
| Active customer base (k) | 1,023 | 709 | +314 | +44.3% |
1. Transactions relating to payments made with Postepay Debit and Postepay on internal and external payment circuits (“on us” and “off us”).
2. Transactions relating to payments made with Postepay Debit and Postepay on external payment circuits (“off us”).
3. Includes Postepay cards and debit cards.
4. Including business customers and Postepay Connect.
5. Includes e-commerce transactions + web (on Poste Italiane’s digital properties) Incoming transfers are excluded from the perimeter.
6. Includes transactions carried out on third-party networks (Post Office Point Network, Tobacconists, HORECA and other LIS points) and digital channels (Poste Italiane Retail, Business and Other Digital Channel Properties).
Title: External revenue
2024 external revenue:
Total external revenue: €1,585 million
€1,180 million Electronic money and payments
€328 million TLC
€76 million Energy
2025 external revenue:
Total external revenue: €1,666 million
€1,211 million Electronic money and payments
€328 million TLC
€126 million Energy
Change between 2024 and 2025:
Total external revenue increased by €81 million, equal to +5.1%.
Electronic money and payments: +2.6%
TLC: +0.1%
Energy: +65.3%
4Q 2024 external revenue:
Total external revenue: €428 million
€322 million Electronic money and payments
€83 million TLC
€23 million Energy
4Q 2025 external revenue:
Total external revenue: €455 million
€333 million Electronic money and payments
€82 million TLC
€40 million Energy
Change between 4Q 2024 and 4Q 2025:
Total external revenue increased by €27 million, equal to +6.3%.
Electronic money and payments: +3.4%
TLC: -1.6%
Energy: +75.8%