HOUSES OF DIGITAL SERVICES
Within the framework of the “National Plan for Complementary Investments” (Law Decree no. 59 of 6 May 2021, converted, with amendments, into Law no. 101 of 1 July 2021) of the National Recovery and Resilience Plan (NRRP), the Polis Project - Houses of Digital Services was approved with the aim of promoting the economic, social and territorial cohesion of the country and overcoming the digital divide in small towns and inland areas.
The two lines of intervention
SPORTELLO UNICO (ONE-STOP SHOP):
makes provision for the digital renovation and upgrading by 2026 of 6,933 Post Offices to enable Italians resident in municipalities with fewer than 15,000 inhabitants, equipped with at least one Post Office, to easily use the services of the Public Administration. The Post Office will be transformed into a hub for physical and digital services, through the introduction of new technologies and tools to enable complete, fast, easy and digital use of services 24 hours a day.
SPACES FOR ITALY:
envisages the creation of a national network of co-working and training spaces with a widespread presence in Italy. Workstations, meeting spaces, shared services, event and training areas will be open to private individuals, companies and public administration, universities and research centres.
Initiatives planned until 2026
SOME PA SERVICES PROVIDED AT THE ONE-STOP SHOP AT 31 DECEMBER 2025
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Initiatives at 31 December 2025
- One-stop Shop: in the course of 2025, real estate and technology upgrades were started in post offices at 2,266 sites (a total of 5,762 works started since the beginning of the project) and works in 1,931 Post Offices were completed (a total of 4,849 works completed since the beginning of the project until the end of 2025).
- Spaces for Italy: in 2025, renovation work continued on the buildings owned by the Company and at 31 December 2025 a total of 210 building works on the project sites had been commenced and 160 had been completed.
Sustainable Development Goals
With the Polis Project, Poste Italiane supports the country’s recovery for the benefit of citizens and their participation in public life by adopting a responsible approach in order to reduce its environmental footprint and contribute to the low-carbon transition of the economy and the entire country. The initiative is consistent with Poste Italiane’s broader strategy of sustainable, digital and inclusive development.
The Polis Project generates significant impacts throughout the territory, also with a view to achieving the Sustainable Development Goals (SDGs).
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POLIS PROJECT - PASSPORTS
TANGIBLE IMPACT ON SMALL CENTRES
The Polis project is already having a concrete impact on more than 6,600 municipalities (95% of the total target) in terms of works and services provided.
